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Privacy Policy

Last update: 01.02.2025

Introduction

ResQ Finance ("Company", "we", "our" or "us") values your privacy and is committed to protecting your personal data. This Privacy Policy describes how we collect, use, and safeguard your data when using our website and services related to fraud investigations in the brokerage and investment sector.

1. Information You Provide to Us

Your privacy is important to us. We are committed to maintaining the confidentiality and security of any personal data you provide to us. By submitting your data, such as your name, email address, and case information through forms on our website, you consent to being contacted regarding your case.

2. How We Use Your Data

We may use your data in the following ways:

  • To assist in fraud investigations and fund recovery.
  • To comply with legal and regulatory obligations.
  • To improve our services and enhance security.
  • To contact you for customer support or market research purposes.

In some cases, we may share your data with third parties such as financial experts, lawyers, or regulatory authorities. All entities we share data with are obligated to protect it.

We may also disclose your data if required by law, in accordance with fraud prevention and anti-money laundering regulations.

3. Marketing Communications

We may use your personal data to send information about fraud prevention, legal changes, or our services, including promotional offers. You can opt out of receiving such messages at any time by:

  • Contacting us via email: [email protected]
  • Using the "unsubscribe" link in emails or replying "STOP" to SMS messages.

We do not sell or share your personal data with third parties for marketing purposes without your explicit consent.

4. Website Data Monitoring & Cookies

Our website uses cookies to track user interactions and improve functionality. Cookies help us recognize previous visits and enhance website performance. More details about managing cookies can be found on the ICO website.

5. Data Security

We take appropriate measures to secure your data from unauthorized access, modification, or loss. However, please note that no internet transmission is 100% secure, so we encourage caution when sharing sensitive information.

6. Your Rights

You have the right to:

  • Request access to your personal data.
  • Request correction or deletion of your data.
  • Object to data processing in specific situations.

To exercise these rights, contact our Data Protection Officer:

  • 📧 [email protected]
  • 📞 +44 20 7946 0123
  • 📍 ResQ Finance, 1 Canary Wharf, London, United Kingdom

We will respond to your request within one calendar month. If we refuse your request, we will provide a reason and inform you of your right to appeal.

7. Changes to the Privacy Policy

We reserve the right to update this Privacy Policy. Any changes will be published on this page, and where appropriate, we will notify you via email.

If you have any additional questions, please contact our Data Protection Officer: [email protected].